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Privacy Policy

Last Updated: June 3, 2025

1.1 Introduction & Scope

Valam Design (“we,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all UK and USA visitors and customers, in compliance with GDPR (UK/EU), CCPA (California), and other applicable data protection laws.

1.2 Information We Collect

1.2.1 Personal Data You Provide

  • Registration & Order Details: Name, shipping/billing address, email, phone number.
  • Account Credentials: Username, password.
  • Payment Information: Credit/debit card details (handled by our payment processor), PayPal ID.
  • Custom Orders: Design specs, engraving text, gemstone preferences.
  • Communications: Customer service inquiries via email/chat, survey responses.

1.2.2 Automatically Collected Data

  • Device & Browser Info: IP address, browser type, operating system, device model.
  • Cookies & Tracking: We use cookies, web beacons, and similar tools (e.g., Google Analytics) to enhance user experience, track Website usage, and serve personalized content.

1.3 How We Use Your Information

  • Order Fulfillment: Process payments, arrange shipping, provide support.
  • Product Customization: Enable Custom Orders (see Terms & Conditions).
  • Communications: Send Order confirmations, shipping updates, account notices, and (with your consent) marketing emails.
  • Improvement & Analytics: Analyze site usage to improve our services and user experience.
  • Legal Compliance: Comply with laws, respond to lawful requests, enforce our policies.

1.4 Cookies & Tracking Technologies

We use cookies to remember preferences (language, currency), facilitate login, and track usage through third-party analytics. You can manage cookie settings in your browser; disabling cookies may affect Website functionality (e.g., cart persistence, automatic login).

1.5 Disclosure of Your Information

We do not sell your personal data. We may share with:

  • Service Providers: Payment processors, shipping carriers, email service providers, cloud hosting vendors—only to perform services under confidentiality agreements.
  • Legal & Regulatory Authorities: In response to lawful requests (e.g., subpoenas, court orders) or to protect our rights.
  • Business Transfers: If Valam Design is acquired, merged, or undergoes bankruptcy, customer data may be part of transferred assets, subject to confidentiality.

1.6 International Data Transfers

Your data may be transferred outside your jurisdiction (India ↔ UK/USA). We apply appropriate safeguards—Standard Contractual Clauses (SCC) for GDPR transfers, and other mechanisms—to protect your data.

1.7 Security

We implement industry-standard technical and organizational measures (TLS encryption, access controls, secure servers) to safeguard your data. However, no method of Internet transmission or storage is 100% secure. If a data breach occurs, we will notify affected individuals in accordance with applicable laws.

1.8 Your Rights

Depending on your jurisdiction, you may have:

  • Access & Portability: Request a copy of your data in machine-readable format.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal retention obligations (e.g., tax records).
  • Restriction & Objection: Limit or object to certain processing (e.g., marketing).
  • Withdraw Consent: Withdraw consent for marketing communications by unsubscribing or contacting us.
  • California Residents (CCPA Rights): Request disclosure of categories of data collected or request deletion, subject to limitations.

To exercise any rights, email support@valamdesign.com. We respond within applicable legal timeframes.

1.9 Children’s Privacy

Our Website is not directed at children under 18. We do not knowingly collect data from minors. If we become aware of inadvertently collecting data from a child, we will delete it immediately.

1.10 Changes to Privacy Policy

We may update this policy to reflect changes in practices or legal requirements. The “Last Updated” date will indicate when changes occur. Continued use constitutes acceptance.